Last Updated: June 28, 2026
By accessing https://malibucozumel.com/ and making a reservation, you signify your full acceptance of these Terms and Conditions. If you do not agree, please discontinue use of this website.
Availability: All room reservations are subject to availability and confirmation.
Accuracy: You are responsible for ensuring that the personal information provided during the booking process is accurate and complete.
Minimum Age: You must be at least 18 years of age to book a room at Malibu Cozumel.
Thank you for choosing to stay with us. Please read our Cancellation Policy carefully before making your reservation.
* More than 90 days before the scheduled check-in date: A full refund will be issued, minus any payment processing fees, bank fees, or other transaction costs incurred.
* Between 46 and 90 days before the scheduled check-in date: A refund of 50% of the total reservation amount will be issued.
* 45 days or less before the scheduled check-in date: No refund will be issued.
Guests who fail to arrive on the scheduled check-in date without prior written notice will be considered a No-Show. No refund will be provided.
No refunds, credits, or partial reimbursements will be granted for early departures, unused nights, late arrivals, or any changes made after check-in.
Requests to modify reservation dates are subject to availability and the rates in effect at the time of the request. We reserve the right to approve or decline any modification request at our sole discretion.
In the event of natural disasters, severe weather, government restrictions, flight cancellations or delays, pandemics, transportation disruptions, or any other circumstances beyond our reasonable control, refunds are not guaranteed. Any exception will be reviewed on a case-by-case basis at the sole discretion of management.
We strongly recommend purchasing comprehensive travel insurance to protect your reservation against unexpected cancellations, medical emergencies, flight disruptions, or other unforeseen circumstances.
By confirming a reservation, the guest acknowledges that they have read, understood, and agreed to this Cancellation Policy. All cancellation requests must be submitted in writing.
Management reserves the right to make the final decision regarding any cancellation, refund request, or policy exception in accordance with this Cancellation Policy.
All content on this website, including text, images, and logos, is the property of Malibu Cozumel and is protected by international copyright laws. Unauthorized reproduction is strictly prohibited.
Malibu Cozumel provides this website on an “as-is” basis. We do not warrant that the website will be uninterrupted or error-free. To the maximum extent permitted by law, Malibu Cozumel shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our digital services.
We are dedicated to providing a website that is accessible to all users. We aim to conform to WCAG 2.1 Level AA standards. If you experience difficulty accessing any part of this site, please contact us at sales@malibucozumel.com so we may rectify the issue or provide the information via an alternative method.
These Terms and Conditions are governed by the laws of Mexico. Any disputes arising from the use of this website or booking services shall be subject to the exclusive jurisdiction of the courts located in Cozumel, Quintana Roo.
